Automatic Call Distribution, better known as ACD,
typically makes call handling faster and easier. The ACD system
recognises incoming calls and routes them according to a pre-defined
set of rules. Additionally, Telrad's ACD will play announcements to
encourage the caller to wait for the next available operator.
Telrad Connegy's ACD package also records statistical information
about the call that can be retrieved real-time from a supervisor's
phone, or historically via an external reporting package. ACD is
especially effective for companies which expend significant
resources on manning telephones (order lines, service centres,
travel agents, banks and insurance companies, information lines,
etc)
The telephone is often your first and most
frequent contact with customers, and the way you handle
incoming calls speaks volumes about your business. Do phones
ring constantly? Are callers on hold for long periods? If so,
your company may be a candidate for an ACD System.
Any business, department or work group can gain control of
incoming calls by routing them more efficiently without adding
staff. Here's how it works...Incoming calls are recognised and
automatically answered. The calls are then intelligently
distributed to groups or individuals based on your flexible
routing specifications.
If your staff are busy, the ACD holds the call in queue until
someone becomes available. When a staff member becomes
available, the call on hold the longest is sent to that
individual.
Calls can be transferred to your staff for immediate attention to those important sales enquiries. Impress your customers with your efficiency, and they will be keen to do business with such a responsive, customer-focussed company.
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