emaGEN Voicemail is simple to use and fully integrated with the
Telrad Connegy AdvanceIP range of telephone systems. It is a Telrad
Connegy designed and manufactured product, so the integration is
sophisticated, elegant and complete. It not only provides
comprehensive features, but boasts a powerful Scripting Engine to
your precise requirements. The Linux based system provides a
reliable and robust solution.
If you are unavailable to callers, they can always reach your mailbox, whether by Direct Dialling Inwards (DDI), Transfer from Operator or other extension, Extension dialling from Auto Attendant or Directory Assistance.
Your extension will immediately provide visual (and audible if required) indication that a new message has been left, this can also be in the form of email notification.
Different greetings can be
played depending upon whether you are away from your desk or on
another call. Callers can be given the option to leave a message,
hold for the extension or dial "0" for another extension. Every
mailbox can have a different menu set up so callers can choose to
connect to your mobile, contact a colleague or the operator etc - it
is your choice how many or few options a caller is given. In addition to audible
instructions, the LCD screens on Telrad Connegy's Avanti Keyphones
display voicemail prompts and also a visual list of voicemail
messages left - including time, date and caller ID (if available),
making it easy to use for even the grumpiest of technophobes!
Regularly used features can be set on keyphone programmable buttons
for one touch easy access and therefore maximum efficiency.
 You can dial into
your mailbox from any extension on the systems, or from anywhere in
the world 24 hours a day, 365 days a year. You can then retrieve
messages, copy and send them to other mailboxes, alter your mailbox
greetings and mailbox parameters - all by following easy, step by
step prompts. You can even instruct your mailbox to phone you when a
new message arrives - provide one or two possible destination
numbers, such as home or mobile. There is always a time when
it is convenient to be able to record a conversation - whether it is
sensitive legal matters, order details or an address, or just verbal
details you may wish to share with a colleague (remember that you
can easily copy messages to other mailboxes). You can even record
calls on a DECT mobile handset. Unheard messages (except
those tagged as private) can be automatically escalated to another
mailbox - a colleague or superior perhaps - to ensure that an
important customer is not left waiting for your response. An unlimited amount of
interview mailboxes may be set up, each of which will ask a number
of questions to be answered in order by the caller. This is ideal
for order lines, information/catalogue request lines, etc where
specific details are needed. These answers can be distributed
amongst a number of mailboxes to allow for a number of users to
listen to them simultaneously.
 If you leave a message in a colleague's mailbox, you may wish to request a certification that it has been received. If you do so, a message will be automatically placed in your mailbox (with time and date tag) as soon as your colleague has listened to the message. When a caller dials into a mailbox which has a "Follow Me" number programmed, the system tries to place the call on the Follow Me number - perhaps a mobile or home number - but reverts to taking a message if that call is unsuccessful. Authorised personnel may wish to set message for future delivery - examples could include the sales manager to remind the sales force the day before a meeting, or perhaps the safety officer to advise the office prior to a fire drill.
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© 2003 - 2009 Iridiacom Ltd
