Web and email Based Statistics

Did you know the emaGEN voicemail comes with reporting built in.

There are 11 reports available as follows:

• Full reports
• Mailbox List
• System Group List
Mailbox Usage by Date
• Mailbox Usage Daily
• Port Statistics
• System Statistics
• System Hourly Statistics
• Outbound Calls
• Messages By Mailbox
• Unattended Mailboxes

The reports are accessed by the system administrator using a web browser such as Internet Explorer.

Using the reports you can check that voicemail is being utilized correctly and messages are being responded to quickly, you can also check if you have enough ports on your voicemail system or if you need to increase them. You can even drill down to see who left a individual message and when - if it is an outside party you will get caller ID. The message is tracked 'cradle to grave' so you can see when it was left, when it was listened to and when it was deleted - so you know how any particular individual is dealing with messages.

Reports can be run over a selected date period and they can then be printed or you can email a report to an individual or group of individuals and the report is received as a Zip file containing an Excel report.

This feature is an integral part of all the range of emaGEN products including the LE64 and LE32 versions.