2nd July 2009


WiseCom (Wise Communication Solutions) recently completed a large-scale project at Office Depot, Israel. The venture includes an IP telephony centre, as well as an advanced nation-wide call centre, employing more than 50 sales representatives. The cost of the project is about NIS $100,000 USD including a three-year service contract.

At the hub of the network is a communication centre based on a central switch called Advance IP, a member of the Telrad Connegy Product family, and a call centre system designed by Aspire. The communication centre is IP-based, and designed to serve as a platform to connect 40 Office Depot branches in Israel, in addition to other targeted branches, worldwide. The call centre is designed to handle thousands of incoming client calls on a daily basis.

The new, advanced communication network is designed to improve the accessibility of Office Depot's call centre to the public, as well as to enhance the organizational communication operation to better serve the needs of clients throughout the country.

Office Depot is the largest office supply chain in Israel. WiseCom is a leading Telecommunications Solutions Provider, positioned to serve the needs of businesses and organizations worldwide. Recently, the company acquired Telrad Connegy’s operations and re-established the production of Star Products on an IP platform. WiseCom supplies products and services in the field of telephony, data communication and infrastructure services, specializing in upgrading traditional telephony systems and integrating them into an advanced IP technological platform.