Provoice DX4 - Call recording for all

The ProVoice DX4 connects to up to 4 of your telephone system’s lines or extensions and streams all the conversations to the nominated recording server via proven USB technology.

The ProVoice DX4 Digital Voice Recorder makes all the benefits of professional, centralised call recording available and affordable to ALL organisations. With the ProVoice DX4 Call Recording has never been simpler. Can you really afford not to ?

Compelling reasons for use

Now you too can enhance your business in any or ALL of the following ways:

• Resolution of disputes
• Monitoring staff performance
• Monitoring customer service
• Compliance with Regulatory Bodies
• Verification of verbal orders/instructions
• Clarification of quantities/specifications
• Note taking/dictation
• Protection of staff
• Ideal for Litigation purposes as recordings can be used in court (UK)
• Reduction in non-work related phone activity

Simple Call retrieval

The CallPlayer Windows retrieval tool uses searchable fields to find the exact call you need to locate from the database, you can also search for recordings automatically backed up to CD or DVD. Users can forward any conversation to a third party by clicking to email to any chosen destination and it will be sent as a regular Windows .wav file.
Search for calls by:

• Date
• Time
• Duration
• Call Direction
• *Line Number
• *Extension
• *CLI
• *Dialled Number (*Subject to configuration.)

Environments

The flexibility of the ProVoice DX4 allows it to be used in a wide range of environments, from a simple record one telephone solution to a mini call centre handling many calls during the working day.

Use is not limited to an incoming call centre but can also be applied to an outgoing telemarketing or telesales use where transactions are made verbally.