Automatic Call Distribution

The Following are details of the maximum size specifications for the different Advance IP Processor sizes. Agents are purchased as licence files in blocks of 10 simultaneous seats.

  C128 C400 C1000
ACD Groups 16 24 24
Agents Per Group 64 64 64
Maximum Agent IDs 160 300 300
Maximum Supervisor IDs 8 16 16
Groups per Supervisor 16 24 24
Supervisors per Group 8 16 16
ACD Route Plans 32 32 48
Priorities 99 99 99
Recorded Announcements 50 50 50
Announcer Plans 16 24 24
Agent Licence Blocks 10 10 10
 
 
Specification Sheet
Software Versions
Brochure





 





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